Shipping policy
SHIPPING POLICY
Last Updated: September 4, 2026
Thank you for shopping with Flag & Freedom. We aim to process and ship every order as quickly and reliably as possible.
U.S. SHIPPING OPTIONS
Flag & Freedom currently ships within the United States using the following shipping options:
Standard Shipping
2–4 business days
- Orders under $50: $3.99
- Orders $50 and over: FREE
The $50 free-shipping threshold is based on the qualifying merchandise total after discounts and before applicable taxes.
Priority Shipping
2–3 business days
- Flat rate: $9.95
Express Shipping
1–2 business days
- Flat rate: $14.95
Available shipping methods and prices will be displayed during checkout.
PROCESSING & DELIVERY TIMES
Shipping estimates shown above refer to the estimated delivery timeframe associated with the selected shipping service.
Orders must first be processed and prepared for shipment.
During major sales, holidays, new product launches, severe weather, or periods of unusually high order volume, processing or carrier transit times may take longer.
Delivery dates are estimates and are not guaranteed unless specifically stated otherwise.
Choosing Priority or Express Shipping speeds up the shipping service but does not necessarily eliminate order processing time.
ORDER TRACKING
Once your order ships, we will send tracking information to the email address and/or mobile number associated with your order where tracking is available.
Please allow time for the carrier’s tracking system to update after receiving your shipment confirmation.
SMS SHIPPING & DELIVERY UPDATES
Customers who choose to receive text message updates may receive transactional SMS messages relating to their order, including:
- Shipping confirmations
- Tracking information
- Out-for-delivery notifications
- Delivery updates
- Important order-related notifications
Message and data rates may apply.
Reply STOP to applicable SMS messages to opt out of further text messages.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order.
If you notice an error after ordering, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed after an order has entered processing or shipped.
Flag & Freedom is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
CARRIER DELAYS
Once an order has been transferred to the shipping carrier, transportation and delivery are handled by that carrier.
Delivery may be affected by circumstances outside our reasonable control, including:
- Severe weather
- Carrier disruptions
- Holidays
- Transportation interruptions
- High shipping volumes
- Incorrect or incomplete addresses
Carrier delays do not automatically qualify an order for a refund of the product purchase price.
LOST PACKAGES
If tracking has not updated for an unusual period or you believe your shipment may be lost, please contact us.
We may request additional information and work with the carrier to investigate the shipment.
A shipment experiencing a carrier delay is not automatically considered lost.
If a shipment is confirmed as lost, Flag & Freedom will determine the appropriate replacement or refund based on the circumstances of the order and carrier investigation.
PACKAGES MARKED DELIVERED
If tracking shows your package as delivered but you cannot locate it, we recommend:
- Checking around your property, mailbox, porch, garage, or other possible delivery locations.
- Checking with household members or neighbors.
- Allowing a short period of time in case the carrier marked the shipment delivered shortly before final delivery.
- Contacting the carrier using your tracking information.
If the package still cannot be located, contact Flag & Freedom and we will assist where reasonably possible.
DAMAGED SHIPMENTS
If your order arrives damaged during shipping, please contact us as soon as possible.
Please retain the product, packaging, and shipping materials.
We may request photographs of:
- The damaged product
- The shipping package
- Visible damage to the packaging
- The shipping label
This information may be required for us to investigate the issue or submit a carrier claim.
UNDELIVERABLE OR RETURNED PACKAGES
If a shipment is returned because of an incorrect or incomplete address, refused delivery, or another issue attributable to the information supplied with the order, additional shipping charges may apply before the order can be reshipped.
We will contact you where possible to determine the appropriate next steps.
MULTIPLE SHIPMENTS
In some circumstances, items within the same order may ship separately.
You may receive separate tracking information for each package.
You will not be charged additional shipping simply because Flag & Freedom chooses to fulfill an order using multiple shipments.
SHIPPING PROMOTIONS
From time to time, Flag & Freedom may offer additional free-shipping promotions or discounted shipping.
Such promotions may be subject to minimum order values, eligible products, promotional periods, or other conditions displayed with the offer.
CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our shipping rates, services, carriers, or business practices.
The current version will be published on flagandfreedom.com.
CONTACT US
For questions regarding an existing shipment, please contact us through the Contact Us page at:
flagandfreedom.com
Please include your order number when contacting us about an existing order.