Refund policy

RETURN & REFUND POLICY

Last Updated: September 4, 2026

We want you to be happy with your Flag & Freedom purchase. If something isn’t right, we’re here to help.

15-DAY RETURN POLICY

You may request a return within 15 days of delivery.

To be eligible for a return, merchandise must be:

Unworn
Unwashed
Unused
In its original condition
Free from stains, odors, pet hair, damage, or signs of wear
Returned with any original packaging or tags where applicable

Items that do not meet these conditions may be refused or may not qualify for a full refund.

STARTING A RETURN

Before sending an item back, please contact us through the Contact Us page at:

flagandfreedom.com

Please include your:

Order number
Name
Item you wish to return
Reason for the return

We will provide return instructions if your return is approved.

Please do not send merchandise back without first contacting us.

RETURN SHIPPING

Unless the product arrived damaged, defective, or incorrect due to an error by Flag & Freedom, customers are responsible for return shipping costs.

Original shipping charges, including Priority or Express shipping charges, are non-refundable unless the return results from an error by Flag & Freedom.

We recommend using a trackable shipping service when returning merchandise.

Flag & Freedom is not responsible for return packages that are lost in transit before reaching us.

NO RESTOCKING FEE

Flag & Freedom does not charge a restocking fee on eligible returns.

Customers are only responsible for applicable return shipping costs when returning an item because of a change of mind, incorrect size selection, or similar customer-related reason.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after a refund is processed for the credit to appear on your account. Processing times vary by bank, credit card company, and payment provider.

Shipping charges are not refundable except where required by law or where Flag & Freedom made an error with the order.

EXCHANGES

Need a different size?

Items being exchanged must meet the same eligibility requirements as returned merchandise.

Because inventory can change quickly, we cannot guarantee that another size, color, or style will remain available.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide your order number and clear photographs showing the issue.

If we determine that an item arrived damaged, defective, or incorrect due to an error on our part, we will work to make it right. Depending on the circumstances, this may include a replacement or refund at no additional cost to you.

Please do not discard the product or packaging until we have reviewed your claim, as photographs or additional information may be required.

WRONG SIZE OR CHANGE OF MIND

Customers are responsible for reviewing product information and sizing information before purchasing.

If you order the wrong size or simply change your mind, you may still request a return within the 15-day return period provided the merchandise meets our return eligibility requirements.

Return shipping costs in these circumstances are the customer’s responsibility.

SALE & DISCOUNTED ITEMS

Items purchased during a sale or using a promotional discount remain eligible for return under our standard 15-day return policy, unless the product was specifically identified as Final Sale at the time of purchase.

Refunds on discounted merchandise will be based on the actual amount paid for the returned item, not its regular retail price.

Promotional discounts have no cash value and are not refunded separately.

FINAL SALE ITEMS

Only products specifically identified as Final Sale at the time of purchase are considered final sale.

Final Sale products cannot be returned or exchanged except where the item arrives damaged, defective, incorrect, or where otherwise required by applicable law.

Products are not considered Final Sale solely because they are discounted, included in a promotion, or listed in a sale collection.

GIFT CARDS

Gift cards are non-refundable and cannot be exchanged for cash except where required by applicable law.

PROMOTIONAL & BUNDLE ORDERS

If a return affects the eligibility requirements of a promotion, bundle, quantity discount, free product offer, or similar promotion, the refund amount may be adjusted to reflect the terms of the original promotion.

Any adjustment will be based on the actual amount paid and the promotional terms applicable when the order was placed.

REFUND TO ORIGINAL PAYMENT METHOD

Refunds are normally issued only to the original payment method used for the purchase.

We cannot generally redirect a refund to a different card, bank account, or payment method.

ORDERS RETURNED TO SENDER

Orders returned to us because of an incorrect or incomplete shipping address, refused delivery, or other customer-related delivery issue are not automatically considered product returns.

If the merchandise is returned to us in eligible condition, we will contact you regarding available options.

Original shipping charges and any additional shipping costs incurred may be non-refundable.

CANCELLATIONS & ORDER CHANGES

If you need to cancel or change an order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing has begun.

ABUSE OF THE RETURN POLICY

Flag & Freedom reserves the right to refuse returns or restrict return privileges where we reasonably believe there has been fraudulent activity, excessive or abusive returns, merchandise alteration, deliberate damage, or misuse of this policy.

Nothing in this policy limits any rights you may have that cannot legally be waived under applicable consumer-protection law.

CHANGES TO THIS POLICY

We may update this Return & Refund Policy from time to time.

The most current version will be available on flagandfreedom.com and will apply in accordance with applicable law.

For questions regarding a return, refund, exchange, damaged product, or incorrect order, please contact us through the Contact Us page at:

flagandfreedom.com

Please include your order number when contacting us about an existing purchase.

Your cart is empty

Refund policy